Privacy Policy

Last updated: 2026-03-30

Introduction

Your privacy matters to us. This policy explains what data we collect, why we collect it, and how you stay in control. We've tried to keep it readable because no one likes wading through legal jargon.

Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
  • Payment Information: If you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not store your full payment card details.
  • Content: Email templates you create and any data you input into our services.

Information Collected Automatically

When you visit our website, we may collect:

  • Usage Data: Pages visited, time spent, click patterns, and feature usage.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address (anonymized), access times, and referring URLs.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. You can control cookie preferences through our cookie consent banner.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, PostHog).
  • Marketing Cookies: Used to track visitors across websites for advertising purposes.

You can withdraw your cookie consent at any time by clicking "Cookie Settings" in the footer of our website.

Third-Party Services

We may share your information with third-party service providers that help us operate our services:

  • Analytics: Google Analytics, PostHog
  • Email Delivery: Your configured SMTP provider (SendGrid, Mailgun, AWS SES, etc.)
  • Payment Processing: Polar.sh
  • Hosting: Hostinger

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@usemailsnap.com.

Data Security

We take security seriously. Your data is encrypted in transit (HTTPS) and at rest. We use secure authentication, regularly update our dependencies, and limit internal access to customer data to only those who need it to provide support.

International Data Transfers

Our servers and service providers are primarily based in the United States. If you're using MailSnap from outside the US, your data will be transferred there. We only work with providers who maintain strong data protection practices.

Changes to This Policy

We may update this policy as our practices evolve. For significant changes that affect how we handle your data, we'll email you before they take effect. You can always find the current version here.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: